Last updated: August 29, 2026
Returns are available for defective and non-defective items, and an exchange may also be requested. Notify us during the 30 days following delivery. Merchandise must be new and unused and kept in its original state, including packaging, tags, attachments, accessories, and all materials supplied with it.
The return route is by mail. Every package includes a free return label. There is no restocking fee. A non-defective request may arise from a changed decision, personal taste, or choosing an unsuitable item. We also review products that are damaged, defective, wrongly sent, incomplete, or materially unlike their description.
Authorization is required before a return is mailed. Supply the order number, checkout email, and reason for the request. Photos or video of both product and packaging are required when damage, defect, wrong fulfillment, or missing contents are involved. Do not dispatch an unauthorized return. Exchanges are fulfilled according to available inventory.
A refund that has been approved is directed to the original payment method and processed within 10 days. The customer's financial provider controls any later posting delay.
Email: ana.paula.ib.araujo212@gmail.com
Mailing address: 6839 McDougal Ct, Dublin, Ohio, 43017, United States
Phone: 419-986-9915